As a patient of Sunset Healthcare, you have the right:

• To exercise your rights as a hospice patient.
• To be treated with consideration, respect, dignity, and individuality, including privacy in treatment and personal care; and to have your property treated with respect.
• To be free from verbal, mental, sexual, and physical abuse, including injuries of unknown origin, neglect, and misappropriation of property.
• To receive effective pain management and symptom control.
• To actively participate in the development of your hospice care plan.
• To refuse care or treatment at any time.
• To choose your attending physician.
• To have a confidential clinical record and to access or request the release of information in your clinical record in accordance with the HIPAA Privacy Rule and as outlined in our Notice of Privacy Practices.
• To receive clear information about the services covered under the hospice benefit.
• To receive detailed information about the services that Sunset Healthcare will provide and any specific limitations of those services.
• To have 24/7 access to nursing services by contacting our office.
• To know the name of the person responsible for supervising your hospice care, and how to contact them during business hours and in emergencies.
• To make informed health care decisions, including the acceptance or refusal of certain medical treatments, and to exercise your right to Advance Directives. We will explain your options and provide you with a copy of our Hospice Policy on Advance Directives.
• To be informed orally and in writing about:
  • The extent to which payment for hospice services may be expected from Medicare, Medicaid, or any other federally-funded or federal aid program known to Sunset Healthcare.
  • The charges for services that may not be covered by Medicare, Medicaid, or any other federally-funded or federal aid program known to Sunset Healthcare.
  • Any charges you may be responsible for before care begins, and any changes to these charges when they occur.
• To be informed about accessible auxiliary aids and language services and how to access them.

If you believe your rights have not been upheld or if you feel discriminated against based on race, color, national origin, age, disability, or sex, you may contact:

Compliance Officer
Sunset Healthcare
Phone: (323) 685-6577
Email: compliance@sunsethospicecare.com

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, through their online portal at Office for Civil Rights Complaint Portal, or by mail or phone at:

Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 800-368-1019
TTY/TDD: 800-537-7697

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html